Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unused, undamaged, and in its original packaging. A proof of purchase is required.

To start a return, please contact us at:
daisycandles22@gmail.com

Returns should be sent to the following address:
Daisy Candles
In der Gracht 14
52134 Herzogenrath
Germany

Returns must be requested via email before sending.

Return shipping costs

The customer is responsible for return shipping costs unless the item is defective or incorrect.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions

The following items cannot be returned:

Personalized or custom-made products
Gift cards

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase and place a new order.

EU Right of Withdrawal (14 days)

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.